Refund policy

Returns & Exchanges

Because our preserved moss pieces are handmade and many are made to order, all sales are final. We do not accept returns or exchanges.

Please review product descriptions, dimensions, colors, and other details carefully before placing your order. Because we work with real preserved moss and other natural materials, variations in color, texture, shape, and arrangement are normal and make each piece unique.

Damages and Issues

Please inspect your order upon delivery. If your item arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at mossingarounddecor@gmail.com with your order information and photos of the item and packaging. We will evaluate the issue and work with you on an appropriate resolution.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Because many pieces are made to order, cancellations cannot be guaranteed once production has begun.

Custom Orders

Custom and personalized orders are final sale and cannot be returned, exchanged, or canceled once production has begun.

Sale Items and Gift Cards

Sale items and gift cards are final sale and cannot be returned or exchanged.

European Union

If your order is being shipped to the European Union, additional consumer rights may apply under applicable law. Certain made-to-order or personalized products may be exempt from cancellation rights.

Refunds

If we approve a refund due to a damaged, defective, or incorrect order, the refund will be issued to your original payment method. Processing times may vary depending on your bank or credit card provider.