Shipping policy

Processing Times

Most orders are made to order and typically ship within 14 business days of purchase. Processing times may vary depending on the item and current order volume.

Business days do not include weekends or holidays. Shipping/transit time is separate from processing time and begins once your order has been shipped

Custom Orders

Because each custom project is different, the estimated production timeline will be discussed and agreed upon with the customer as part of the custom-order process.

Shipping & Delivery

Once your order has shipped, you will receive a shipping confirmation with tracking information when available. Delivery times vary depending on the shipping carrier, destination, and shipping method selected at checkout.

Shipping estimates provided by the carrier are separate from our processing time and are not guaranteed. Delays caused by the shipping carrier, weather, holidays, or other circumstances outside of our control may occasionally occur.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping address, please contact us as soon as possible. We will do our best to update the address before your order ships, but changes cannot be guaranteed once an order has been processed or shipped.

If an order is returned to us due to an incorrect or incomplete address provided at checkout, the customer may be responsible for additional shipping costs to have the order resent.

Lost or Missing Packages

If your package appears to be lost in transit, please contact us so we can help determine the appropriate next steps. Depending on the shipping carrier and circumstances, a claim may need to be filed with the carrier. We will provide any documentation or assistance reasonably needed for the claim process.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please check around the delivery location, with household members or neighbors, and contact the shipping carrier for additional information.

If you are still unable to locate your package, please contact us and we will assist where possible. We cannot guarantee replacement or reimbursement for packages that have been confirmed as delivered by the shipping carrier.

Damaged Orders

If your order arrives damaged, please contact us as soon as possible at mossingarounddecor@gmail.com with your order number and photos of the item and packaging. We will review the issue and work with you on an appropriate resolution.